Home » FAQ

Q1: Are you trading company or manufacturer?

A: We’re manufacturer that have more that 7 years experience specific in the mobile data collector.


Q2: How about your payment terms?

A: T/T,  West Union, Paypal.


Q3: Do you provide the ODM/OEM service?

A: Yes, ODM/OEM is accept for bulk order.


Q4: What’s the process of order?

A: Inquiry→ Quotation→ Confirmed Order→ Payment→ Delivery→ Shipping→ Take delivery


Q5: Delivery & Shipment

A: Air shipping (DHL,  TNT, FEDEX,UPS, EMS, ect ).


Q6: How do we control the products'quality?

A:  1. Raw materials/accessories control.

     2. Pre-test before bulk production and assembling.

     3. Full inspection during assembling process.

     4. Water testing (no leaking) one by one under professional equipment.


Q7: How long is your delivery time?

A: Usually itll take 3-5 days if its in stock. And it would be 7-14 days if its not in stock.

Depends on the quantity of your order.


Q8:How about your technical supports?

A:We provide free SDK and powerful technical supports in all the client's software development process.


Q9:What's the default Language of the device?

A:The default language is English,if client has special requirements,please contact our sales before making the order.


Q10:How to trust us before making the payment.

A:MobileX is the gold supplier on alibaba,if we have any dishonest business records,we will get most serious punishment on alibaba.And now,MobileX focuses on handheld data collector&payment terminal for more than 9 years.Quality,integrity and first-class customer service is our success in the most fundamental factor of three.